Refund Policy

Last updated: July 2026

1. Returns

We have a 30-day return policy. You have 30 days after receiving your item to request a return. If 30 days have passed since your purchase, we are unable to offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

3. Non-Returnable Items

Certain items cannot be returned, including gift cards, downloadable digital products, and sale items.

4. How to Initiate a Return

To start a return, please contact us at support@sweenpillow.store with your order number and reason for return. We will provide you with instructions on how to send your item back.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

6. Exchanges

If you received a defective or damaged item, we will replace it at no additional cost. Please contact us at support@sweenpillow.store to arrange an exchange.

7. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

8. Contact Us

If you have any questions about our refund policy, please contact us at support@sweenpillow.store.