Shipping Details

Last updated: July 2026

1. Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

• Standard Shipping: 5–10 business days
• Express Shipping: 2–5 business days
• Overnight Shipping: 1 business day (where available)

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. We occasionally offer free shipping promotions — check our website for current offers.

4. International Shipping

We ship internationally to many countries. International orders may take 7–21 business days to arrive depending on the destination. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their country.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly with the shipping carrier.

6. Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at support@sweenpillow.store and we will investigate with the shipping carrier on your behalf.

7. Incorrect Address

Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately at support@sweenpillow.store.

8. Contact Us

If you have any questions about shipping, please contact us at support@sweenpillow.store.